Teamwork

How do teams work?

Teams work best together when they work to accomplish the same objectives.

Stewart Butterfield is the founder and CEO of Slack – a cloud-based service that brings teams and tools together in one place. Their website says, “It’s the foundation for teamwork.”  Butterfield interviewed Andre Iguodala of the NBA champion Golden State Warriors on teamwork at a Slack sponsored conference and his answer on how teams work was, “You should have the best talent, but everything fails if everyone’s just out for themselves.”

Butterfield summed up the talent versus teamwork discussion in this thought, “You can take a team of absolute all-stars in terms of their native abilities, but if they are not working together, they are much less effective than a team where there is less native ability but a higher degree of teamwork and cohesion.”  

Teams work best together when they work to accomplish the same objectives. If you want your team to work, you have to define the objectives, align the objectives, and assign the objectives.

Define the objectives.What are you trying to accomplish?  That is the most important question you can answer for a team.  Before you start anything, you have to define success. From the biggest goal to the smallest goal, the purpose of the team, its objectives, and the work it does must be established.

“When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.”– Howard Schultz

Align the objectives.The goals are set, but is the team aligned with the plan to achieve the objectives?  This is the second most important question in teamwork.  Notice, I didn’t say does everyone agree with the plan, that is a different bar. There will be many ways identified to achieve the objectives.  Once the plan is set, it is important that the entire team execute the same plan.

“If everyone is moving forward together, then success takes care of itself.” – Henry Ford 

Assign the objectives. A team is made up of individuals. These individuals are unique and bring different strengths and abilities to the team.  It is the best teams that look for ways to capitalize on this breadth of talent and allow each person to give their all in the way they do best to support the objectives.

“We can’t all be good at everything. This is partly the logic behind having a team in the first place, so each role can be filled with the person best suited for that role and together, every job and every strength is covered.”– Simon Sinek

How to get aligned

getting alignedYou’re driving your car and you notice the steering wheel is vibrating, you have to hold it off-center to go straight, if you let go the car veers to the right or the left. When you bought the car the wheels were aligned and the car drove straight. Over time, general use, bumps over curbs, and potholes caused the wheels to be misaligned. If you want to have an easier time driving to your destination and save the wear and tear on your tires, you need to get your wheels aligned.

You are leading a project at work and it’s not meeting the deadlines that were set. When you started the project, everyone on the team understood and bought into the vision. Over time, other priorities came into focus, missteps, and mistakes, caused the project activities to be misaligned. If you want to have an easier time reaching the project milestones and save the wear and tear on the team members, you need to get your activities aligned.

How to get aligned. Getting out of alignment with car wheels happens all the time. We expect it, look for it, and deal with it by adjusting the suspension so the wheels sit on the road the correct way and move in the direction that the driver is steering. What about projects? It happens here all the time also. It’s actually just as easy to diagnose, but will take a bit longer to align than when you take your car to the mechanic. Here’s what you should do:

Go back to where you first got aligned – the vision of the end state. The reason that projects get out of alignment is that over time a team of people can forget why they are doing what they are doing. When we forget where we are going, any road seems like the right road.

Someone who knows quite a bit about cars, teamwork, and success is Mario Andretti. He is the only person to be named Unites States Driver of the year in three decades, the first driver to win IndyCar races in four decades, and the first to win auto races of any kind in five decades. On the importance of always knowing where you are going he said, “Circumstances may cause interruptions and delays, but never lose sight of your goal.”

Revalidate that each team member knows how what they do fits into the end state. Day to day activity can become unfulfilling if we don’t understand how what we do makes a difference. Everyone needs to feel connected to something bigger.

Vince Lombardi, one of the most successful NFL coaches and namesake of the Super Bowl trophy said this about teamwork, “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.”

Get everyone back on the track to success – delegate with a plan. The project won’t work unless everyone is out working on their individual part. Don’t keep the control too close to home, you can’t keep directing everything.

Eli Broad founded two Fortune 500 companies in different industries (KB Homes and SunAmerica). His view on successful delegation is simple, “The trick to delegating is to make sure your employees share your priorities.”

Leaders: Does your team really know you?

getting to know youHow can your team get to know you? Is it through emails, team talks, and presentations? It’s all of those and more. Is it by observing you in action? Yes, that too. How about from the results you drive? That’s an important one. If you had to pick the most important way for your team to get to know you what would it be? The answer is all three together.

Your team needs to feel connected to you. Your team needs to see that you are consistent. And your team needs to be convinced that if they follow you they will be successful.

Connected. Are you available and approachable? Your team should hear you and see you on a regular basis; and not just on stage – although that’s a good start. How about meeting with them in person. Of course you are in meetings with people on projects, but are you talking with them about them? The best interactions are the regular, “How’s it going?” talks where you ask questions and they ask questions and you keep your connection strong.

“The business of business is relationships; the business of life is human connection.” – Robin Sharma

Consistent. Does what you say match what you do? Your team needs to know they can count on you to back up what you say. Remember even though you are the leader, you are still part of the team. Only commit to what you can deliver, and deliver what you commit to. People will judge you by your actions, not your intentions. You may have a heart of gold – but so does a hard-boiled egg.

“In any team sport, the best teams have consistency.” – Roger Staubach

Convincing. Does what you say and do lead to success? What you say and what you do will lead to some result – make sure it’s a good one. This is the ultimate expression of getting to know you. Some might say you are what you celebrate.

“Try not to become a man of success. Rather become a man of value.” – Albert Einstein

 

How are you doing? Read the signs.

read the signsDo you have to wait for someone to tell you how you’re doing to know how you are doing? Not if you read the signs along the way.

“Elaine, kudos for a job…done.” Seinfeld television show fans know that this is what the character Elaine heard from her boss when he returned from sabbatical to find his company in disarray after leaving her in charge. He said this right before he demoted her. Should she have seen the signs? Of course, this was a sitcom where the setup to this punchline was obvious – and funny.

Are the signs in real life as obvious as the signs in a sitcom? They are if you know how to read them. Here are three areas where leaders need to be successful and the signs that you should look for along the way.

Is your growth working? The world is constantly changing. Customer needs and methods to deliver these needs evolve at a rapid pace. How can you and your team be part of a changing organization in a changing world if you are not changing with it? If the only activities you participate in are those that you already know how to do well, then you are not growing.

The signs that you should look for to know if your growth is working are 1) The openness to consider new ideas before the final idea is settled on 2) The opportunity to pilot new processes before the final process is put into place and 3) The willingness to claim success when you learn what not to do because you tried something new.

“If you aren’t making any mistakes, it’s a sure sign you are playing it too safe.” – John Maxwell

Is your leadership working? We know that leaders deliver results through the people they lead. The success of the team depends on the success of everyone you lead. Personal and business success are both important and must be achieved together.

The signs that you should look for to know if your leadership is working are 1) The results that your team delivers on a consistent basis 2) The ability of each member of your team to do their best and 3) The desire for people to want to be on your team.

“Become the kind of leader that people would follow voluntarily even if you had no title or position.” – Brian Tracy

Is your teaching working? The best leaders have teams that can execute on the vision without anyone telling them how to do it. The most important measure of success of leadership is the success of your team when you are not involved.

The signs that you should look for to know if your teaching is working are 1) The plans that are designed that are not just a repeat of your ideas 2) How often you are genuinely impressed by the ability of your team to accomplish things you couldn’t do 3) The pride you feel when your team goes further than you have

“The greatest sign of success for a teacher…is to be able to say, the children are now working as if I did not exist.” – Maria Montessori

 

 

Unity is diversity with a common goal

unity is strengthMy family went white water rafting in Colorado.   On the boat was the very experienced guide – who had led expeditions for years, two guides in training – who had been on daily excursions for weeks, and my family – who had never rafted before. This was a group with very diverse experience in white water rafting.

They key to our success was to all work together with a common goal: make it to the end with no one falling out. Along the way we would challenge our capabilities, form bonds with the other rafters, and have lots of fun.

The experience guide gave us specific instructions before and during the most stressful times. This prepared us for what was coming and the enabled us to maneuver through the rapids, “Row once…row twice on the right…row once on the left…” The guide and the guides in training then encouraged us with compliments on our efforts when we had made it through each turn.

Our unity to the common goal with our diverse team gave us strength, significance, and ultimately success. These same three areas can also improve your team’s performance.

Strength

Athos, Porthos, Aramis – The Three Musketeers, were joined by the loan swordsman D’artagnan to protect the king in the book by Alexandre Dumas. Their motto was “All for one and one for all.” Along with defending the king with their lives, they would also fight for each other.

Just like the different experience of people on our white water rafting excursion, unity to a common goal brings teams of diverse talents together and makes the team stronger than the individual strengths of each person.

Significance

The guide on our white water rafting excursion put is in the right seats for our level of experience, gave us encouragement and positive re-enforcement at every turn, and led us to success. This was an engaged team, we felt like we played a significant part in the success of our goals.

The average companies today have employees who are not engaged. The most recent Gallup surveys show that only 30% of employees are engaged, 50% are not engaged, and 20% are actively disengaged. Imagine how our white water rafting would have gone if we had three people following the guides rowing instructions, five with their oars out of the water and two rowing in the opposite direction.

Gallup’s research shows that employees want significance. When companies focus on allowing their people to “have the opportunity to do my best” and “understand the mission and purpose of the company” employee engagement increases.

Success

Our white water rafting excursion was a success. Not just because no one fell in the water, but because we accomplished something we had never done before, and weren’t sure we could. My family takes trips like this all the time, pushing the limits of what we have done before, always with the help of other people who have already done what we are attempting. It is more than the individual accomplishment; it is the long term impact of stretching to achieve more.

There is an African Proverb that says “If you want to go quickly, go alone. If you want to go far, go together.” You see if you want your teams to go farther than they have ever gone, a unified team of diverse people will get you there.

 

Why so complicated? Simplify.

complicated simpleWhen Ford sold the Model T in 1908 it was the first mass-produced car for the middle class. Henry Ford had a simple vision, “I will build a car for the great multitude. It will be large enough for the family, but small enough for the individual to run and care for. It will be constructed of the best material, by the best men to be hired, after the simplest designs that modern engineering can devise…” When demand for the Model T increased dramatically in 1913, Ford switched to using only black paint to increase the efficiency of the assembly line and to keep prices affordable. It is here that Henry Ford is often quoted as saying, “Any customer can have any color paint as long as it’s black.” It was a simple vision.

By 2006 Ford was selling cars under nine different brands in six continents. It had become a much more complicated business and Ford lost $12.6 billion that year, the year that Alan Mulally became the CEO and began what would become one of the greatest turnarounds in business history.

Mulally re-focused Ford to simplify the business and return to profit using the same process he used as the CEO of Boeing, the same process that other great leaders had used in the past: Simplify the Message, Simplify the Schedule, and Simplify the Measurements. If you find yourself in a business that has gotten to complicated, take a look at this three-step process.

Simplify the message

Steve Jobs was a master at simple messaging. From the Apple logo to every new product release, the message was clear and easy to understand. Jobs said, “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”

Alan Mulally started with harkening back to the simpler time of the Model T. Henry Ford envisioned, “Opening the highways for all mankind,” According to Mulally, you have to figure out a way to, “Get every employee to understand the vision of the company, buy in to the plan, and feel supported in their jobs.”

Mulally introduced a simple message called One Ford. “One Ford optimizes our collective strength by aligning our efforts toward a common definition of success, with a clear focus on the skills and behaviors we must develop to accomplish One Team, One Plan, One Goal,”  This would bring all the global businesses together to more efficiently and effectively achieve success.  This included simple behaviors that were fundamental to One Ford: Foster Functional and Technical Excellence, Own Working Together, Role Model Ford Values, Deliver Results.

Simplify the schedule

Jim Rohn is best known for being a bestselling author and motivational speaker. He began his career as an entrepreneur in the direct selling business where he learned his craft and developed methods for success. Rohn’s simple method for success is stated as follows, “Success is nothing more than a few simple disciplines practiced every day”

Alan Mulally joined as the CEO of Ford during “Meeting Week.” This was the time of the month when all of the corporate meetings happened across one entire week; finance, sales, products and others. Mulally sat through the week then cancelled all of the meetings and replaced them with one weekly “Business Plan Review,” meeting where the strategic focus of the company would be reviewed all in one day. If problems were identified in this meeting, follow-up meetings would be scheduled to dig deeper and identify solutions.

This new meeting structure brought the entire company into focus for every executive to see, offer opinions and solutions in line with the One Ford message of working as One Team, with One Plan, and One Goal.

Simplify the measurements

Theodore Seuss Geisel, better known as Dr. Seuss, was the author of 51 books that sold over 600 million copies that were translated into 20 languages. His books covered deep, complicated subjects in simple ways that everyone from the youngest toddler to the oldest adult could understand. Seuss said, “Sometimes the questions are complicated and the answers are simple.”

When Mulally joined Ford in 2006, the automotive business was complicated, and it would remain complicated. But Mulally could handle complicated. When asked how he would handle auto manufacturing when a car has 10,000 moving parts, the former Boeing CEO responded, “An airplane has two million, and it has to stay up in the air.” The questions would remain complicated while the answers would be simple.

Gone were the long presentations during “Meeting Week” from every division and they were replaced with color coded charts in the “Business Plan Review” that showed the same data for each division so everyone knew if they were on track or not, where they were not, they would talk about how to get on track. Mulally is known to tell his team to, “Let the data set you free.” These simple measurements would foster greater unity across the whole team in line with the One Ford message of working as One Team, with One Plan, and One Goal.

 

You are not in this alone

wright brothers dreamsWhat do you want to do in school, work, or your life? What is your dream? I hope it is so big that you have no idea at this moment how you can ever accomplish it. The good news is you are not in this alone.

Orville and Wilbur Wright dreamed of human flight from the time they were boys. They didn’t know exactly how it could be achieved, but they were determined that they could do it – but not alone.

In 1899, Wilbur Wright wrote a letter to the Smithsonian Institute. He explained how he had studied the work of early aeronautical scientists and asked for all papers that the Smithsonian had published on human flight, and a list of all other works in print. Wilbur and Orville studied all the scientific books that they received, as well as one book titled Empire of the Air, by Louis Pierre Moullard which discussed the possibility of achieving human flight by studying the birds in flight.

Wilbur then began communicating with and questioning the most well-known aeronautical engineers of the time including Octave Chanute, who gave the brothers the idea to perform their experiments on the coasts of the Carolinas (where their famous Kitty Hawk flight took place).

Using the knowledge they received, their ingenuity and talents, along with the help of mechanics, carpenters and land owners, the Wright Brothers decided that human flight would come only from the combination of the right machinery (as observed from the scientists) and skill in operating the machinery (as observed from bird watching). The rest is history.

What do you want to do in school, work, or your life? I hope it is so big that you have no idea at this moment how you can ever accomplish it just like the Wright Brothers dreamed of human flight. Remember, you are not in this alone.

Recruit others into your dreams.

Wilbur Wright had Orville Wright as they built the first manned airplane. Steve Wozniak had Steve Jobs as they built the first Apple computer. Ben had Jerry as they founded the ice-cream empire. Each of these partners had the same dream but different strengths and roles in the ultimate success. Surround yourself with others who can help keep the passion for the dream alive.

“It takes teamwork to make the dream work.”

Research the existing facts of success and failure.

Learn from what others have done that is the same or similar to what you are trying to do. Their success or failure will help you determine what to do or not to do. Just like Wilbur Wright read all he could about human flight and saw the limitations of current airplane designs, Steve Wozniak read all the research he could find on the growing field of personal computers as he built the first Apple Computer. Remember your goal is to deliver on your dream, one that is bigger than you know how to deliver on your own.

“If we knew what it was we were doing, it would not be called research, would it?” – Albert Einstein

Reach out to those that have been on the same path before.

Reading all the research that has been compiled and studying all the success and failures is very important and an integral step in the process of achieving your dreams. But nothing compares with talking with and working side by side those who have been on the same path that you are now on. The Wright Brothers, especially Wilbur, spent significant time with others who had and were pursuing the dream of human flight across several countries.

Find mentors who are willing to invest time to help you accomplish your dream just as they did. You will find that those who have a passion for their dreams, usually have the same passion to help others achieve their dreams.

“A single conversation across the table with a wise man is better than ten years of mere study of books.” – Henry Wadsworth Longfellow

The one way to team success

team success - common visionThere are three common ways used to achieve team success, only one works over the long-term:

Do what the leader says is right, do what you think is right, and do what the team agrees is right.

“In the end, team success only comes when working towards a common vision.”- Denis G. McLaughlin 

 

 

Do what the leader says is right, follow the rules. Which leads to this….

  • – Short term activities that have no long-term vision attached
  • – Waiting for direction
  • – No sense of belonging to anything bigger than the activities
  • This may lead to short-term success, but over the long haul it falls short. Rules from the top can never cover every decision that must be made in every circumstance.
  • Mike Krzyzewski, the first coach in NCAA Division I basketball history to record 1,000 victories said, “The truth is that many people set rules to keep from making decisions.”­
  • Do what you think is right, make up the rules. Which leads to this…
  • – Short term activities that have no team-centered vision attached
  • – Searching for direction
  • – No sense of belonging to anything bigger than yourself
  • Even if every person has the best of intentions, they come from a limited perspective. Each individual can have a unique view of success for the team and will head in their own direction to pursue that success.
  • Hockey great Wayne Gretzky said, “Hockey is a unique sport in the sense that you need each and every guy helping each other and pulling in the same direction to be successful.”
  • Do what the team agrees is right, agree on the rules. Which leads to this…
  • – Short term activities that lead to achieving the long-term, team-centered vision
  • – Having a direction
  • – Belonging to a group who together achieve success
  • Vince Lombardi, one of the most successful NFL coaches and namesake of the Super Bowl trophy said, “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.”
  • In the end, Team Success only comes when working towards a common vision.

Leading a company the military way

patton on leadershipI was recently asked if a military model of leadership was adequate to run a company.  When I responded seeking the definition of military leadership, I understood why the question was being asked.

There is a misperception of what military leadership really is: marching and drills, marching and drills…This initial response is usually taken from a movie, or television show that focused on basic training (boot camp) where the very beginning of military leadership is formed. Even children’s stories are filled with these ideas: Colonel Hathi’s March (The Elephant Song) from The Jungle Book says it this way: “The aim of our patrol,  Is a question rather droll,  For to march and drill, Over field and hill,  Is a military goal!” 

But the military wouldn’t be successful if this was the full extent of its leadership. The military has eleven principles of leadership.  I have summarized them below with a reference to how each of these is viewed in non-military professions.  You will see from these principles that the answer that a military model of leadership is not just adequate to run a company it is essential.

ELEVEN PRINCIPLES OF MILITARY LEADERSHIP 

1. Know yourself and seek self-improvement – Learning is a lifelong task that you should continue no matter what you are doing. 

“Never become so much of an expert that you stop gaining expertise.  View life as a continuous learning experience.” – Denis Waitley

2. Be tactically and technically proficient – In whatever business or profession you are in, aim to be the best.

“I do the very best I know how, the very best I can, and I mean to keep on doing so until the end.” Abraham Lincoln

3. Know your soldiers and look out for their welfare – Take time to get to know them and look out for their health and well being. They will notice you genuinely care about them and probably perform better.

“People don’t care how much you know until they know how much you care.” – John Maxwell

4. Keep your soldiers informed – Tell those you follow you what your plans are, accept their insight and suggestions, make them a part of the planning.

“We must open the doors of opportunity.  But we must also equip our people to walk through those doors.” – Lyndon B. Johnson

5. Set the example – In everything you do you must do it well and set a good example.

“What you are speaks so loudly, I can’t hear what you are saying.” – Ralph Waldo Emerson

6. Ensure the task is understood, supervised and accomplished – Make sure you give clear instructions, ask for feedback on what your followers think you said.

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins

7. Train your soldiers as a team – Create community and teamwork.

“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford

8. Make sound and timely decisions – Look at the options and then make the best choice.

“If a decision-making process is flawed and dysfunctional, decisions will go awry.” – Carly Fiorina

9. Develop a sense of responsibility in your subordinates – Delegate certain jobs and tasks, training up new leaders.

“I am convinced that nothing we do is more important that hiring and developing people.  At the end of the day you bet on people, not on strategies.” – Larry Bossidy

10. Employ your unit in accordance with its capabilities – Align strengths with responsibilities.

“The key to any game is to use your strengths” – Paul Westphal

11. Seek responsibility and take responsibility for your actions –Taking responsibility for things is a key trait of a leader

“Success on any major scale require you to accept responsibility…In the final analysis, the one quality that all successful people have is the ability to take on responsibility.” – Michael Korda

How do you lead disagreeable people?

disagagree without being disagreeableThere is a difference between being disagreeable and just disagreeing.

Honestly disagreeing is healthy and adds to the growth of a team. Being disagreeable causes strife and turns the team’s attention away from the issues and opportunities that need to be tackled and instead focuses on the actions of the disagreeable person. A leader must resolve this division before it goes too far. As Abraham Lincoln said, “A house divided against itself cannot stand.”

Being disagreeable can take many forms: A disagreeable person can be critical, negative, and even passive aggressive – undermining the success of the team with their actions or lack of action.

“The people to fear are not those who disagree with you, but those who disagree with you and …don’t let you know.” – Napoleon Bonaparte

This may seem a bit odd, but The key to leading a disagreeable person, is to help them turn into a disagreeing person.

A disagreeing person is one who openly and professionally shares their opinion. They offer a dissenting view, alternate ways of achieving the goals, or even different goals entirely. They thrive in the challenging atmosphere of brainstorming sessions, continuous improvement, and strategic planning. Not every view of a disagreeing person is adopted, but many are.

Everyone wants to feel that their views are heard and taken into consideration. Everyone wants to be valued. The difference between being disagreeable and disagreeing is open communication.

Leaders therefore, need to offer an environment where the opinions of the disagreeable person are heard and acted upon based on their merit. They are more used to not sharing their views publically and acting upon them privately. You will now have to draw out their ideas into the open during meetings and brainstorming sessions and make a point to give them credit for sharing their disagreement and when their ideas are acted upon.

You will show the disagreeable person what disagreeing people have learned, “You can disagree without being disagreeable.”

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