Gallup

Unity is diversity with a common goal

unity is strengthMy family went white water rafting in Colorado.   On the boat was the very experienced guide – who had led expeditions for years, two guides in training – who had been on daily excursions for weeks, and my family – who had never rafted before. This was a group with very diverse experience in white water rafting.

They key to our success was to all work together with a common goal: make it to the end with no one falling out. Along the way we would challenge our capabilities, form bonds with the other rafters, and have lots of fun.

The experience guide gave us specific instructions before and during the most stressful times. This prepared us for what was coming and the enabled us to maneuver through the rapids, “Row once…row twice on the right…row once on the left…” The guide and the guides in training then encouraged us with compliments on our efforts when we had made it through each turn.

Our unity to the common goal with our diverse team gave us strength, significance, and ultimately success. These same three areas can also improve your team’s performance.

Strength

Athos, Porthos, Aramis – The Three Musketeers, were joined by the loan swordsman D’artagnan to protect the king in the book by Alexandre Dumas. Their motto was “All for one and one for all.” Along with defending the king with their lives, they would also fight for each other.

Just like the different experience of people on our white water rafting excursion, unity to a common goal brings teams of diverse talents together and makes the team stronger than the individual strengths of each person.

Significance

The guide on our white water rafting excursion put is in the right seats for our level of experience, gave us encouragement and positive re-enforcement at every turn, and led us to success. This was an engaged team, we felt like we played a significant part in the success of our goals.

The average companies today have employees who are not engaged. The most recent Gallup surveys show that only 30% of employees are engaged, 50% are not engaged, and 20% are actively disengaged. Imagine how our white water rafting would have gone if we had three people following the guides rowing instructions, five with their oars out of the water and two rowing in the opposite direction.

Gallup’s research shows that employees want significance. When companies focus on allowing their people to “have the opportunity to do my best” and “understand the mission and purpose of the company” employee engagement increases.

Success

Our white water rafting excursion was a success. Not just because no one fell in the water, but because we accomplished something we had never done before, and weren’t sure we could. My family takes trips like this all the time, pushing the limits of what we have done before, always with the help of other people who have already done what we are attempting. It is more than the individual accomplishment; it is the long term impact of stretching to achieve more.

There is an African Proverb that says “If you want to go quickly, go alone. If you want to go far, go together.” You see if you want your teams to go farther than they have ever gone, a unified team of diverse people will get you there.

 

Seating Chart Leadership

classroom seating chartIn school classes each teacher has a seating chart. These are first set up alphabetically to help the teacher learn each student’s name. As the year progresses, students may move to seats that better suit their particular needs. Some students do their best in the front of the room as they see the board better, others move closer to their friends because they learn best in social settings. No matter the system used to place students on the seating chart, it is all done to help them achieve the best possible outcome.

Successfully leading a team also requires a seating chart. Like the school classroom example, this seating chart needs to adapt over time to help your team achieve success. In his book Good to Great Jim Collins talks about great companies as a bus. The bus drivers are the leaders and their main job is to get the right people in the right seats on the bus so they can arrive at the right destination.

Here are three ways leaders can use the seating chart to help their team achieve the best possible outcomes:

Help your team align to their talents

The best performing teams recognize the diverse talents of each individual, make sure they are in the right seats, and fit them together to achieve a common purpose. According to Gallup, “The best opportunity for people to grow and develop is to identify the ways in which they most naturally think, feel, and behave, and then build on those talents to create strengths.”

People want to be personally successful and on a successful team. Unless we all operate in our strength zone, we will be less successful than we could be. Aligning people with their talents is a sure way to give them the best shot at being all the can be.

Help your team aspire to be great

Being in the right seat and excelling in the right seat are two different things. People may be naturally gifted with talent, but it takes work to become great. Reaching greatness requires diligently practicing to hone your strengths. Inspirational author H. Jackson Brown, Jr. says it this way, “Talent without discipline is like an octopus on roller skates. There’s plenty of movement, but you never know if it’s going to be forward, backwards, or sideways.”

There are many self-motivated people who may challenge themselves each day, but sometimes it is easier for others to see what we can become. The leader’s role here is to challenge your team to succeed today beyond yesterday and tomorrow beyond today. Ralph Waldo Emerson put it like this, “Our chief want is someone who will inspire us to be what we know we could be.”

Help your team help others

Achieving personal greatness by being in the right seat and becoming your personal best is a great accomplishment worth celebrating and emulating. The ultimate in success is never just our own personal achievements. The real accomplishment is always in helping others learn from our actions and succeed even beyond our results.

For those driven to success, the steps from personal to team success and from team success to other’s success are mere extensions of the same desire to be the best. Those who want to be the best will be searching for the next step. Zig Ziglar highlights this search when he says, “There is a certain amount of dissatisfaction that goes with knowing that your time, talent and abilities are not being properly used.”

Your role as the leader is to now change the seating chart once again so that the best individuals can become the best leaders.   As Ronald Reagan said, “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets people to do the greatest things.”

Employee rewards and motivation

rewards show me the money“SHOW ME THE MONEY!“

Cuba Gooding Jr. says that line many times in the movie Jerry McGuire.  As a professional football player, Gooding’s character knows what other players earn and he wants to be similarly paid for his contribution to his team.  As you watch the movie it becomes evident that the line, “Show me the money,” wasn’t really just about the money; it was about recognition and respect for the character’s abilities.

In a recent survey by Gallup, people were asked if they would continue to work if they won a $10 million dollar lottery. You may be surprised to find that even among those actively disengaged, only 40% would stop working, and 20% would stay in their current job.  At the other end if the spectrum in terms of job satisfaction is those who are engaged.  For this group only 25% would stop working and 63% would stay in their current job.

These hypothetical lottery winners now have at least a comfortable $5 Million after taxes, yet the majority of them will still keep working. Why?  Because job satisfaction is not just about being shown the money.  Certainly employees want and deserve to be fairly compensated for their work.  However like Maslow’s hierarchy, once the need for food, shelter, personal and financial security are met, people seek relationships, respect, and opportunities to do their best.

The great Zig Ziglar put it like this, “Employees have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.”

Interesting work.

For work to be interesting it must provide an opportunity for employees to use their strengths, grow personally and make a difference.  Without these three opportunities work is a drudgery, boring and meaningless. Here’s why:

Using strengths.  According to Marcus Buckingham, former Global Practice Leader with Gallup, and coauthor of Gallup’s best-selling management books First, Break All the Rules and Now, Discover Your Strengths, “A strength is an activity that before you’re doing it you look forward to doing it; while you’re doing it, time goes by quickly and you can concentrate; after you’ve done it, it seems to fulfill a need of yours.” Working in your area of strength is fun because you are good at it.  No one wants to be in a job where you struggle all day.

Growing personally.  People are genuinely pleased when the company they work for is successful; this brings job security and pride in their association with the company.   Sustained good feelings though, come from also having personal success which only comes through personal growth. Leadership expert John Maxwell said, “Growth is the great separator between those who succeed and those who do not. When I see a person beginning to separate themselves from the pack, it’s almost always due to personal growth.”

Making a difference.  True fulfillment comes from helping others achieve success.  One of my favorite phrases is, “We don’t use people to complete projects; we use projects to complete people.”  Successful projects really aren’t that hard to accomplish.   Focusing on developing successful people isn’t easy, but the rewards are worth the effort. As Tom Brokaw said, “It’s easy to make a buck. It’s a lot tougher to make a difference.”

Recognition for doing a good job

Everyone wants and needs to hear “Good Job.”  It is one of the easiest rewards to give, and one of the best to receive.  It’s good to hear in private, and great to hear in public.  Sometimes we put too much emphasis on “Producing a Moment,” instead of just telling your employees that you appreciate what they did.  Certainly there are recognition ceremonies for special events and those are worthwhile, but don’t forget the quick email, phone call, or comment in a meeting as well.  As a leader you should also realize that this is not only good for the employee but great for the team and the company. 

Tom Rath, Bestselling Author & Senior Scientist at Gallup has studied the effect of recognition in depth.  His findings show that, “Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They’re just more engaged at work.”

Being let in on things going on in the company

This one has nothing to do with gossip.  It’s not water cooler talk.  Employees feel empowered and will do a better job if they are involved in decision making that impacts their job.  Involve them from the beginning to the end.  Ask for their opinion when writing your mission statement, ask them what the most important projects are, and ask them what they think is the best way to accomplish the important projects.  Not only will you motivate your employees, you will get better ideas and better results in your company.

“Effective Communication creates Engaged Employees who create Loyal Customers who in turn create Bigger Profits.” – Andy Parsley

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