Leaders: Troubling times require you to be present
When there is trouble leaders need to be present. Your team doesn’t want to receive an email or a phone call. They want to know you really understand the situation and care enough to help – in person.
A team in crisis doesn’t want the one way communication of email instructions. Even with emoticons and well placed capitalization there is no real EMOTION in an email 😉
A team wondering what to do next doesn’t need your cell phone call from the airport while you are catching a flight in the other direction. They know you are busy, but imagine how busy you will be if this situation doesn’t get handled the right way.
Your team needs help. You need to be there. Here’s why:
