“Leadership is influence, nothing more nothing less.”  I learned this from John Maxwell and I teach it to everyone I mentor.  The beginning of influence is trust, and trying to influence another person without first eliciting trust is as futile as trying to boil water outside of a kettle.  Trust, like the kettle, is the vessel in which all things work together to generate powerful action.

Developing trust comes from understanding one another.  Ralph Nichols, an expert in the field of listening, says, “The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”

If you think about the command and control leadership style, you can picture the leader in front of a room filled with their employees and a microphone in their hand. They talk from the beginning of the meeting to the end of the meeting; telling their team what they need to hear.  That style of leader doesn’t understand their team, won’t develop trust with their team, and can’t influence their team.

Kevin Turner, the COO of Microsoft and former CEO of Sam’s Club once described the secret to Sam Walton’s success.  He said, “Walton didn’t have an open door policy; he had an open ear policy.”